Concierge and front desk
Professional resident and guest service, visitor verification, intercom handling, deliveries, key releases and after-hours assistance.
Condominium security that understands the whole building.
PSG officers work from property-specific post orders and combine resident service with access control, patrols, emergency response, parking enforcement and accountable reporting.
Complete operating scope
What PSG security personnel can manage.
Visitors and contractors
Identity checks, host confirmation, sign-in records, contractor access, service elevator coordination and approved escorts.
Packages and deliveries
Delivery acceptance, parcel records, secure storage procedures, resident collection and follow-up on unclaimed items.
Keys, fobs and remotes
Controlled issuance and return, authorization checks, inventory records, parking permissions and reporting of missing property.
Move-ins and move-outs
Booking verification, elevator access, contractor control, damage observations and compliance with approved building procedures.
Patrols and CCTV
Scheduled patrols and observation of garages, entrances, amenities, stairwells, mechanical areas and exterior property.
Fire panel and life safety
Alarm recognition, emergency escalation, fire department access, evacuation support and records completed under the Fire Safety Plan and post orders.
Parking and MLEO enforcement
At properties where parking enforcement is required and the municipality permits it, selected PSG security guards obtain MLEO authorization and can issue parking tickets under municipal rules and property direction.
Amenities and common areas
Opening and closing checks, occupancy and rule monitoring, incident response and documentation for pools, gyms, party rooms and shared spaces.
Incident response
Calm intervention, immediate escalation, evidence preservation, emergency service coordination and timely incident reports.
Daily reporting
Daily, occurrence and incident reports, patrol logs and shift handovers produced through PSG’s online reporting portal.
Scheduled or continuous coverage
Programs can be designed for selected shifts, overnight service, temporary assignments, added coverage or continuous operations.
Security and site audits
Separately priced assessments can review access control, CCTV coverage, site vulnerabilities, threats, staffing needs and practical measures to strengthen security.
Emergency readiness
Prepared for emergencies that can affect residents and the entire building.
During an emergency, the guard’s role is to recognize the problem, activate the property’s emergency procedure, communicate immediately, control the affected area, assist residents and responders, document events and maintain follow-up. Repairs and technical interventions remain with emergency services, elevator contractors and licensed trades.
Elevator entrapment
Receive the alarm or call, confirm available details, contact the elevator contractor and emergency services as required, communicate with trapped occupants, control the area and document the response. Guards do not attempt technical rescue or open elevator doors.
Fire and alarm response
Identify available panel information, follow the Fire Safety Plan, notify emergency services, provide building access, support evacuation procedures, direct responders and record all actions and instructions.
Flooding and water leaks
Identify the affected area, notify management and emergency contacts, restrict unsafe access, arrange authorized contractor response, monitor changing conditions and preserve a clear incident record.
Power outages
Secure entrances and sensitive areas, monitor elevators and life-safety concerns, apply temporary access procedures, communicate with management and residents, and document restoration activity.
Mechanical and system failures
Escalate elevator, garage door, HVAC, pump, access-control, alarm and other building-system failures to the proper contact while maintaining temporary controls and continuous logs.
Severe weather and natural emergencies
Follow the property’s emergency plan during major storms, extreme temperatures, flooding and other natural hazards, restrict dangerous areas and coordinate information with management and responders.
Medical, police and safety incidents
Call the appropriate emergency service, provide access and accurate information, protect the scene, assist within training and authority, preserve evidence and complete prompt reporting.
Communication and follow-up
Keep property management informed, record times and instructions, maintain shift handovers and identify outstanding actions until the incident is closed or transferred to the responsible party.
Condominium specialization
PSG does not provide personal protection or security for individual homes.
PSG serves residential condominium corporations. Its recruitment, liability planning, training, supervision and operating procedures are built for condominium communities, boards and property-management companies. PSG understands the Ontario Condominium Act, 1998 operating environment and adapts service to each management company and property while duties remain controlled by the contract, post orders, Fire Safety Plan, legal authority and written management direction.
Property-specific planning